Contact CableRider

CableRider is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@vetride.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the cable sag calculator, capacity & throughput calculator, ascent time calculator, grade & gradient calculator, funicular haul calculator, or rope length calculator— and the values you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Ropeway Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your question is really “is this specific lift safe to ride?” or a maintenance or operational question about a real system, the operator or the relevant transit authority will have a far more authoritative answer than this site can give: CableRider provides general engineering calculators and explanations, not operational certification, and it isn’t affiliated with any ropeway operator or manufacturer.

Before writing in about a tool result, it’s worth double-checking the numbers you entered — the wrong unit, a mismatched sign, or a mistyped value is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.